Refund Policy
Last Updated: January 15, 2024
IMPORTANT NOTICE: GiftMehr.org currently provides all educational content and resources completely free of charge. This Refund Policy outlines potential future policies should we introduce paid services or premium features.
1. Free Educational Content
All content, guides, resources, and information currently available on GiftMehr.org are provided entirely free of charge. There are no subscription fees, membership charges, or payment requirements to access any portion of our website.
As such, no refunds are applicable for our current free educational content.
2. Future Paid Services
Should GiftMehr.org introduce paid services, premium content, or subscription-based features in the future, this section would outline the refund policies applicable to such services.
2.1 Subscription Services (Future Consideration)
If we introduce subscription-based services:
- Monthly Subscriptions: Refund requests may be considered within 7 days of initial purchase if the service does not meet the described standards
- Annual Subscriptions: Refund requests may be considered within 14 days of initial purchase if the service does not meet the described standards
- Cancellation: Subscriptions may be canceled at any time, with access continuing until the end of the current billing period
- Pro-Rated Refunds: Evaluated on a case-by-case basis for exceptional circumstances
2.2 One-Time Purchases (Future Consideration)
If we introduce one-time purchase products (such as downloadable guides or specialized resources):
- Refund requests may be considered within 14 days of purchase
- Product must be demonstrably defective or significantly misrepresented
- Refunds may be denied for products that have been extensively accessed or downloaded
3. No Gift Card Transactions
Important: GiftMehr.org does not and will not sell, distribute, or facilitate the purchase of gift cards. We are an educational resource only. Any gift card purchases you make are with independent retailers or issuers, not with us. Therefore:
- We have no involvement in gift card transactions
- We cannot process refunds for gift cards
- We cannot assist with gift card returns or exchanges
- All gift card issues must be resolved directly with the issuer or retailer
4. Refund Request Process (Future Services)
Should we introduce paid services in the future, refund requests would be processed as follows:
- Submit Request: Email [email protected] with:
- Order or transaction number
- Email address used for purchase
- Detailed reason for refund request
- Supporting documentation (if applicable)
- Review: Our team will review your request within 5 business days
- Decision: You'll receive an email with our decision and reasoning
- Processing: If approved, refunds will be processed to the original payment method within 7-10 business days
- Confirmation: You'll receive confirmation once the refund is completed
5. Non-Refundable Items (Future Services)
If we introduce paid services, the following would typically be non-refundable:
- Services that have been fully utilized or consumed
- Custom-created or personalized content
- Services clearly marked as "non-refundable" at purchase
- Promotional or discounted offerings (unless otherwise stated)
6. Payment Methods and Currency
Should we introduce paid services:
- Payments would be processed in USD or CAD
- Refunds would be issued in the original currency of payment
- We would comply with applicable Canadian and US payment processing regulations
- Currency conversion fees (if applicable) would be the responsibility of the customer
7. Exceptional Circumstances
We recognize that exceptional circumstances may arise. In such cases, we would review refund requests individually, considering factors such as:
- Technical issues preventing service access
- Unauthorized or fraudulent charges
- Major service disruptions or outages
- Billing errors or duplicate charges
- Significant service changes after purchase
8. Chargebacks and Disputes
Should paid services be introduced:
- We encourage you to contact us directly before initiating a chargeback
- Chargebacks may result in account suspension or termination
- Disputed charges will be investigated promptly
- We will work with you and payment processors to resolve issues fairly
9. Cancellation Policy (Future Services)
If subscription services are introduced:
- You may cancel at any time through your account settings or by contacting us
- Cancellation takes effect at the end of the current billing period
- No refunds for partial billing periods (unless in exceptional circumstances)
- You retain access to services until the billing period ends
- Reactivation may be possible (terms and pricing may vary)
10. Consumer Protection Rights
Should we introduce paid services, we would comply with applicable consumer protection laws, including:
- Canadian Consumer Protection Act
- Provincial consumer protection legislation
- US FTC regulations (for US customers)
- Credit card company dispute resolution processes
Your statutory rights are not affected by this Refund Policy.
11. Changes to This Policy
We may update this Refund Policy as our services evolve. Changes will be effective immediately upon posting, with the "Last Updated" date revised accordingly. Significant changes will be communicated through:
- Email notification (if applicable)
- Prominent notice on our website
- Updates to this policy page
12. Contact Information
For questions about this Refund Policy or potential future services:
Email: [email protected]
Customer Service: [email protected]
Phone: +1 (778) 945-3210
Mail:
Customer Service Department
GiftMehr Educational Services Inc.
850 West Hastings Street, Suite 400
Vancouver, BC V6C 1E1
Canada
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM PST